Cancellation Policy

We value your time and strive to provide top-quality service. To ensure fairness to both our clients and team, we kindly request adherence to the following cancellation policy:

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1. Notice Period for Cancellation

● Cancellations or rescheduling requests must be made at least 48 hours before the scheduled service.

● Cancellations made within 48 hours of the appointment will incur a 25% cancellation fee of the service value.

 

2. No-Show Policy

● If our team arrives at the scheduled location and is unable to access the property or no one is present, it will be treated as a no-show. In such cases, a 50% fee will apply.

3. Refunds

● For pre-paid bookings, refunds (if applicable) will be processed within 5–7 business days. Cancellation fees will be deducted from the amount refunded.

4. Exceptional Circumstances

● We understand that unforeseen events may arise. Please contact us immediately if you need to cancel due to an emergency, and we’ll do our best to accommodate your situation.

5. Changes to Booking

● Changes to booking details (e.g., service type or property size) must also be communicated 48 hours in advance to ensure proper scheduling and preparation.

6. Weather & Unforeseen Delays

● If external circumstances, such as severe weather, delay our ability to provide service, we will notify you promptly and reschedule at no additional charge.

By booking with Master Coats, you agree to the terms outlined in this policy. For any questions, feel free to contact us at info@mastercoats.ca